The Logiss customer service department supports its customers in all phases of a plant's life: from the start-up phase through to after-sales service.
We schedule maintenance and intervene for extraordinary maintenance with high flexibility and timeliness.
We supply original spare parts and assess the need for revamping, aimed at the electromechanical and software modernisation of plants.
Scheduled maintenance and emergency repairs
To maintain high performance and productivity, we offer customized periodic maintenance contracts tailored to your system's technical specifications. Our team of specialized technicians is ready to provide on-site repairs and component replacements, minimizing downtime and ensuring operational continuity.
Supply of original spare parts
Logiss supplies high-quality original spare parts for a wide range of industrial machines and systems. Thanks to our network of certified suppliers, we guarantee reliable components that keep your equipment efficient and up to date.
- Wide range of products: We offer a vast selection of spare parts for industrial machines and systems.
- Guaranteed quality: We supply only high-quality original spare parts from certified suppliers.
- Expertise and professionalism: Our team of experts is at your service to help you find the right spare parts for your needs and provide qualified technical support.
Revamping and system upgrades
We offer complete solutions for modernizing industrial systems, extending their lifespan, and optimizing production performance. Our revamping services include:
- Regulatory compliance: Ensuring conformity with current safety and environmental protection regulations.
- Replacement of obsolete components: Removing and replacing worn-out or non-compliant parts.
- Technological upgrades: Integrating new technologies to enhance efficiency and productivity.
- Layout optimization: Modifying component placement to improve workflow and safety.
Remote technical support (Help Desk)
In collaboration with specialized partners, we provide telephone support for troubleshooting PLCs (Programmable Logic Controllers). In case of malfunctions, our experts can access the PLC via VPN for quick and accurate diagnostics, reducing downtime and associated costs.
Customized operator training
We organize tailored training courses for machine operators, focusing on:
- Safety regulations for industrial system operation.
- Standard and emergency maintenance procedures.
- Acquiring the necessary skills to operate efficiently and safely.
Investing in staff training improves safety, increases productivity, and reduces maintenance costs.
For more information about our customer service, contact us at +39 0464 401121 or email us at info@logiss.eu.